Terms & Conditions

1. About Us

Metrifix Limited (“we”, “us”, “our”) provides property maintenance, repairs, locks and door entry services, decorating, and annual care plans to domestic, landlord, commercial, and FM clients.

Company Name: Metrifix Limited
Head Office: Swindon & Cotswolds Region
Contact: 01793 279400 | office@metrifix.co.uk

By using our website, booking a service, or purchasing a care plan, you agree to these Terms & Conditions.

2. Use of Our Website

• You must use this website lawfully and not for any fraudulent or harmful activity.
• All content, branding, images, and text belong to Metrifix and may not be copied without permission.
• We may update or change website content at any time.

3. Service Information

We provide:

• Property maintenance and repairs
• Locks, door entry, and adjustments
• Decorating and home refresh services
• Annual care plans
• Supporting services such as PAT testing (non‑certified tasks only)

All services are subject to engineer availability and booking confirmation.

4. Quotes & Pricing

• All prices shown on the website are guide prices and may vary depending on the job.
• A full quote will be provided before any work begins.
• Quotes are valid for 14 days unless stated otherwise.
• Care plan prices are fixed for 12 months from the date of purchase.

5. Bookings & Cancellations

• Standard appointments require 24 hours’ notice to cancel or reschedule.
• Missed appointments may incur a callout charge.
• Priority and same‑day bookings are subject to availability.
• Care plan members receive priority booking as outlined in their plan.

6. Payments

• Payment is due upon completion of work unless agreed otherwise.
• Care plans are billed annually in advance.
• We accept card payments, bank transfer, and approved business accounts.

7. Care Plans

By purchasing a care plan, you agree to the plan’s specific inclusions and exclusions.
Key points:

• Minor repairs are non‑certified and limited to 30 minutes per task.
• Materials and parts are charged separately unless stated.
• Major works, emergency callouts, and certified testing are not included.
• Annual visits must be booked within the 12‑month period.

A full Care Plan Agreement is provided upon sign‑up.

8. Limitations & Liability

We are not liable for:

• Pre‑existing faults or damage
• Issues caused by misuse, neglect, or third‑party work
• Loss of income, profit, or indirect damages
• Delays caused by factors outside our control (weather, supplier delays, emergencies)

Our liability is limited to the cost of the service provided.

9. Warranty

• Minor repairs are guaranteed for 3 months.
• Work carried out by partner engineers (e.g., boiler servicing) is covered by their own warranty.
• Materials are covered by the manufacturer’s warranty.

10. Customer Responsibilities

You agree to:

• Provide safe access to the property
• Ensure someone over 18 is present during the visit
• Inform us of any hazards, pets, alarms, or access restrictions
• Provide accurate information when booking

11. Privacy & Data

We only collect information necessary to provide our services.
We do not sell or share your data with third parties except partner engineers required to complete your job.

See our Privacy Policy for full details.

12. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes will be posted on this page with an updated date.

13. Contact Us

For questions about these Terms & Conditions:
01793 279400
office@metrifix.co.uk