Privacy Policy (Metrifix Limited)
Last updated: February 2026
Metrifix Limited (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use and store your personal information when you contact us, use our services or visit our website.
1. Information We Collect
We may collect the following information:
• Name and contact details (phone number, email address)
• Property address and access information
• Details about the job or service requested
• Photos or videos you provide relating to maintenance issues
• Communication records (emails, messages, calls)
• Payment information (processed securely by third‑party providers)
We do not store card details.
2. How We Use Your Information
We use your information to:
• Provide property maintenance services
• Communicate with you about bookings, updates and invoices
• Send quotes, confirmations and job reports
• Manage our internal records and scheduling
• Comply with legal and insurance requirements
We do not sell or share your data with third‑party marketing companies.
3. Legal Basis for Processing
We process your information under:
• Contract – to deliver the services you request
• Legitimate interest – to manage our business operations
• Legal obligation – for accounting, insurance and compliance
4. How We Store Your Data
Your information is stored securely using trusted UK‑based or GDPR‑compliant systems.
We retain records only for as long as necessary for legal, tax or operational reasons.
5. Sharing Your Information
We may share your information with:
• Subcontractors working on your job (only when required)
• Letting agents or landlords (when authorised by you)
• Insurance providers (for compliance)
• Payment processors (for billing)
We never share your data unnecessarily.
6. Your Rights
Under UK GDPR, you have the right to:
• Access your data
• Correct inaccurate information
• Request deletion (where legally permitted)
• Object to processing
• Request a copy of your data
To exercise your rights, contact us at: office@metrifix.co.uk
7. Cookies
Our website may use basic cookies for functionality and analytics.
You can disable cookies in your browser settings.
8. Contact Us
If you have any questions about this policy, contact:
Metrifix Limited
Email: office@metrifix.co.uk
Phone: 01793 279400